These Terms of Service govern all purchases of balcony and outdoor home products (including balcony railing shelves, hanging baskets, foldable shelving units, outdoor cushion covers, and balcony storage bags) made via www.ledgeandfold.com, operated by ledgeandfold.
By placing an order on our website, you agree to be bound by these terms. Our business is based in Germany and serves customers across Europe.
Orders placed through www.ledgeandfold.com constitute an offer to purchase our products. A binding contract is concluded only when we send an order confirmation email or dispatch the products. We reserve the right to decline orders under appropriate commercial circumstances in compliance with applicable laws.
3. Shipping, Delivery, and Tracking
Logistics Partners: We collaborate with established carriers such as DHL, FedEx, and UPS Priority to deliver orders across Europe.
Delivery Timeframe: Standard delivery typically requires 6 to 9 working days from dispatch.
Order Tracking: At key fulfillment milestones—including order dispatch, arrival at logistics hubs, and local final delivery—automated notification emails containing tracking details are sent to the email address provided by the customer at checkout.
Carrier Delays & Investigations: If an order exceeds standard shipping timeframes, we will initiate a formal investigation with the respective carrier. Depending on the investigation findings and actual circumstances, we will proceed with a full refund or a replacement shipment.
Risk of Loss: In accordance with European consumer protection regulations, the risk of damage or loss of goods passes to the consumer only upon physical receipt of the goods by the consumer (or a designated third party other than the carrier), and not upon handover to the carrier.
4. Right of Withdrawal (14-Day Statutory Cancellation Period)
As our customers are located in the European Union, consumers are entitled to a statutory 14-day Right of Withdrawal without providing any reason.
Withdrawal Period: The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.
Exercising Withdrawal: To exercise the right of withdrawal, you must inform us (ledgeandfold, via email at cashier@ledgeandfold.com) of your decision by means of a clear statement.
Effects of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you, without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw, subject to the return of the delivered items in accordance with statutory guidelines.
5. Defective, Damaged, or Incorrect Items
If an item arrives with defects, manufacturing flaws, or damage, customers are requested to contact our customer support team via email at cashier@ledgeandfold.com promptly upon receipt.
Evidence & Resolution: To expedite resolution for damaged or defective items, customers may provide photographic evidence via email. Upon verification of the provided evidence, we will process a full refund or a replacement dispatch without requiring the physical return of the damaged item.
6. Governing Law and Jurisdiction
These Terms of Service and all transactions conducted via www.ledgeandfold.com shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without prejudice to mandatory consumer protection provisions of the customer’s country of residence within the European Union.
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