What payment methods do you accept? We offer secure and flexible payment options through our encrypted checkout system. You can complete your purchases using major credit and debit cards, including Visa, Mastercard, and American Express, as well as popular digital payment solutions such as Apple Pay, Google Pay, and other supported electronic wallets.
Which regions do you serve?ledgeandfold is based in Germany and serves customers across the European region, offering dedicated balcony and outdoor home products including balcony railing shelves, hanging baskets, foldable shelving units, outdoor cushion covers, and balcony storage bags.
How can I contact customer support? For any enquiries regarding your orders or products, you can reach our team via email at cashier@ledgeandfold.com.
2. Shipping & Tracking
Who handles your deliveries and how long does shipping take? We partner with established international and regional carriers, including DHL, FedEx, and UPS Priority, to ensure reliable delivery across Europe. Standard shipping typically requires 6 to 9 working days from dispatch.
How do I track my order? To keep you fully informed, automated notification emails containing tracking details are sent directly to the email address you provided at checkout at key fulfillment milestones—including order dispatch, arrival at logistics hubs, and local final delivery.
What happens if my order is delayed? If your order exceeds the standard shipping timeframe, we will initiate a formal investigation with the respective carrier. Depending on the investigation findings and actual circumstances, we will proceed with a full refund or a replacement shipment.
3. Returns & Refunds
What is your return policy under European consumer laws? As our customers are located in the European Union, consumers are entitled to a statutory 14-day Right of Withdrawal without providing any reason. The withdrawal period expires 14 days from the day you acquire physical possession of the goods. To exercise this right, please contact us via email at cashier@ledgeandfold.com.
What should I do if an item arrives damaged or defective? If you receive a product with manufacturing flaws, defects, or transport damage, please contact our customer support team via email at cashier@ledgeandfold.com promptly upon receipt. To expedite resolution, customers may provide photographic evidence via email. Upon verification, we will process a full refund or a replacement dispatch without requiring the physical return of the damaged item.
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